African Mavericks Return & Refund Policy

At African Mavericks, we want you to feel good about what you ordered and confident that if something goes wrong with your order, we’ll work with you to make it right.

Because every African Mavericks product is made to order, we currently do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other buyer-remorse reasons.

If your order arrives damaged, defective, misprinted, mislabeled, or incorrect, contact us within 30 days of receiving it so we can investigate and work toward the appropriate resolution.

Something wrong with your order?

If your product arrives damaged, defective, misprinted, mislabeled, or different from what you ordered, please contact us within 30 days of delivery.

Include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

You generally won't need to return a damaged or defective item unless we specifically ask you to.

Returns & Exchanges

Because our products are made to order, we currently do not offer returns or exchanges for:

• Ordering the wrong size
• Choosing the wrong color or product
• Change of mind
• Preference after receiving the product

Please review the product description and sizing information carefully before ordering.

If you ordered the correct size or product but received something different, that's a fulfillment issue; not a standard exchange request. Contact us within 30 days of delivery, and we'll investigate it.

Refunds

Refunds are generally available when an eligible order issue cannot reasonably be resolved through replacement or another appropriate solution.

Eligible issues may include products that arrive:

• Damaged
• Defective
• Misprinted
• Mislabeled
• Incorrect

Other circumstances may be reviewed case by case at African Mavericks' discretion.

If a refund is approved, African Mavericks will process the customer refund through the original purchase channel where applicable.

Lost or Delayed Packages

If your package appears delayed or tracking has stopped updating, contact us and we'll help investigate.

For packages believed to be lost in transit, please contact us as soon as possible. Claims for lost shipments must currently be reported within 30 days of the estimated delivery date.

If tracking shows your package as Delivered but you haven't received it, contact us. We'll help investigate the delivery and determine the appropriate next step based on the circumstances.

Returned-to-Sender Packages

Packages may be returned to sender because of an incorrect or incomplete address, failed delivery, an unclaimed shipment, customs issues, or other carrier-related circumstances.

If this happens, we'll investigate the cause and work with you on the next step.

If the return resulted from an incorrect address supplied with the order, an unclaimed shipment, or another customer-caused issue, additional shipping charges may apply before the order can be reshipped.

If the issue was caused by African Mavericks, our fulfillment partner, or another part of the fulfillment process under our responsibility, we'll work toward an appropriate resolution without passing reasonable correction costs on to you.

Need Help?

Something went sideways? Reach out.

Contact African Mavericks through our contact page with your order number and a brief explanation of what happened.

We’ll review the situation and work with you toward the best reasonable resolution.